What if I forgot my password?

You no longer need a password to log in to your account. Instead, you’ll verify your identity using a one-time code sent to your email, followed by a one-time code sent to a phone number on file.

If you enter an email address that isn’t recognized, you’ll see “We couldn’t find your account” with two options:

  1. “Forgot your email?” or,
  2. “Create a new account.”

Choosing “Forgot your email?” will ask you for your legal first name, last name, and Social Security Number so we can locate your account. You’ll then complete identity verification through Persona (photo ID + selfie). Once verified, you’ll be logged in to your account. 

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