I haven't received my One-Time Passcode (OTP) verification code. What should I do?

If you haven’t received your verification code, try the following steps:

  1. Check your spam or junk folder if the code was sent via email.
  2. Ensure your phone has a stable network connection if the code was sent via SMS.
  3. If you still haven’t received the code, request a new one and try again.

If the issue persists, please contact the Customer Service team at 1-855-712-5407.

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